Refund & Cancellation Policy
Last updated: September 3, 2026
This policy explains when you may cancel an order placed with NOMA DESIGN and how refunds are handled. It follows the Israeli Consumer Protection Law, 5741-1981 (חוק הגנת הצרכן, התשמ״א-1981) and the Consumer Protection (Cancellation of a Transaction) Regulations, 5771-2010.
1. Custom-made signs are not returnable
Every sign we make is engraved with the text you supplied. Under section 14C(d) of the Consumer Protection Law, the statutory cancellation right does not apply to goods manufactured specially for the consumer (טובין שיוצרו במיוחד עבור הצרכן).
Personalised signs cannot be returned or exchanged unless they have a manufacturing defect. A sign carrying your text cannot be sold to anyone else, so the cancellation periods in section 3 do not apply to it. Please check the text, spelling and colours carefully before you pay — we engrave exactly what you submit.
2. Faulty, damaged or incorrect orders
This policy never limits your rights if something is wrong with the sign. If your order arrives with a manufacturing defect, damaged in transit, or different from what you ordered, contact us within 14 days of delivery with your order number and photographs of the problem. We will arrange, at our expense, a repair, replacement or full refund.
Small variations in wood grain, colour and finish are inherent to natural materials and hand-finished work, and are not defects.
3. Statutory cancellation periods
Orders placed through this website are distance sales (עסקת מכר מרחוק). For goods that are not custom-made, the law gives you the right to cancel within 14 days of receiving the goods or the disclosure document, whichever is later.
A longer period of four months applies to a person with a disability (אדם עם מוגבלות), a senior citizen aged 65 or over (אזרח ותיק), or a new immigrant (עולה חדש) within five years of receiving that status. It runs from the transaction, the receipt of the goods or the receipt of the disclosure document, whichever is later. The extended period applies only where the transaction included a conversation between us and you, including by electronic communication, and we may ask you to present a document evidencing your eligibility.
4. Cancellation fee and returning goods
Where you cancel a purchase for a reason other than a defect, the law permits us to charge a cancellation fee of up to 5% of the transaction value or ₪100, whichever is lower.
If the order has already been delivered, return it to us at רחוב החרוב 35, מושב פדיה. Where the cancellation is not due to a defect, you bear the cost of the return; where the order was faulty or incorrect, we cover it. Please contact us before sending anything back.
5. How refunds are paid
We issue refunds within 14 days of receiving your cancellation notice, to the payment method used for the order. Payments on this site are processed by PayPlus, so the refund is returned through PayPlus to the card you paid with, and the time it takes to appear depends on your bank or card issuer.
6. How to cancel
Send us a cancellation notice by email or phone with your order number, your full name, and the phone number used for the order. If you are claiming the extended four-month period, include evidence of your eligibility. Our contact details are at the bottom of this page; see also our Terms of Service.
If any part of this policy conflicts with mandatory Israeli consumer law, the law prevails.
